Oracle MICROS Simphony — Cloud POS for Hospitality
The POS that runs the world's most demanding restaurants and hotels, now available for independent operators in Kern County. Locally installed, configured, and supported by BCR — the same team, the same phone number, for 20+ years.
Everything a Modern Hospitality Operation Actually Needs
Simphony is Oracle's flagship cloud POS for restaurants, bars, hotels, and food service operations. It's the system that scaled from a small QSR in Wasco to the world's largest hotel chains — and it runs on the same platform for both.
From MICROS to Oracle — We've Been Here the Whole Time
Nearly twenty years ago, BCR started a journey to find the best POS experience available for our customers. After a few false starts, we were delighted to be taken in by MICROS — perfectly paired industry-leading hardware and software, custom-made and designed for each other. The enduring ideals of premium quality, durability, and powerful features have served us — and our customers — exceedingly well.
Twenty years ago, ghost kitchens and delivery aggregators didn't exist. QR codes and NFC were pipe dreams. Clouds reminded us of sheep, not data at our fingertips. Fortunately, the world has changed. Oracle has brought MICROS to the present, retained what made them great, and prepared for the future. We have been here for the journey and are ready to present you with the possibilities of an Oracle-powered system for your business.
Built for the Harshest Environments
Oracle MICROS hardware is engineered for commercial kitchens, outdoor patios, and non-stop service environments — not repurposed consumer tablets that crack under pressure.
General's Headquarters: A Flavorful Transformation with Oracle Simphony
General's Headquarters is a bustling quick-service restaurant in the heart of Wasco, California — known for mouthwatering burgers, crispy fries, and friendly service. When Sergio Herrera took over ownership, he recognized the need to modernize operations. The paper-based order system was cumbersome, leading to delays during peak hours, mix-ups, and frustrated customers. In April 2023, BCR implemented Oracle Simphony — and the transformation was immediate.
BCR's team worked closely with General's Headquarters staff, ensuring every menu item, pricing detail, and operational workflow was configured precisely. Training sessions empowered every employee to navigate Simphony with confidence from day one.
Orders flowed seamlessly from front counter to kitchen, reducing wait times and eliminating errors. The intuitive interface let servers focus on hospitality. Real-time reporting and inventory management enabled informed decisions on stock, labor, and pricing.
Orders were accurate. Kitchen staff prepared meals promptly. Customizable menu layouts allowed for easy upselling. Whether a classic cheeseburger or a milkshake, Simphony ensured every order was executed flawlessly — and guests noticed.
Simphony's analytics became a strategic advantage. Management monitored sales trends, pinpointed peak hours, and fine-tuned staffing. With California's rising wages, Mr. Herrera used Simphony's labor data to ensure fair pay while preserving healthy margins.
General's Headquarters is exploring online ordering, loyalty programs, and expanding to nearby towns — all supported by BCR and Oracle Simphony as their growth partners.
"Simphony has transformed our business. It's not just about technology; it's about creating memorable experiences for our guests. Simphony Cloud by Oracle means I can access and manage my company's data from anywhere at any time. And with the 24/7 support provided by Bakersfield Cash Register and Simphony's flexibility and scalability, I am able to control my menus, labor and cost of business as it continues to grow."
Bakersfield Cash Register CSSE Food & Beverage · 04-30-2024
Oracle Expertise, Locally Delivered
The only way we look good is when you look good. Our Oracle partnership gives us the tools to make sure you operate at your peak — and our 50 years in Kern County give you someone to call when you need it.
BCR holds Oracle's CSSE (Customer Success Solution Engineer) certification for Food & Beverage — one of the few certified partners in the Central Valley.
We configure your entire system at your location — menu, pricing, modifiers, users, kitchen routing. We leave only when it's working exactly as it should.
Your team learns Simphony in your restaurant, on your system, with your menu loaded. Not a generic classroom or recorded video — real hands-on training.
(661) 327-9361 — not Oracle's national support center. You reach BCR directly. We know your system, your kitchen layout, and your setup from day one.
Ready to See Oracle Simphony in Action?
We'll walk you through a live demo configured for your type of operation, assess what you have today, and give you an honest quote — hardware, software, and installation included.